Laptop, Desktop ,Tablet
and Phones
We’ll keep your device running like new.
Our Technicians can set up, protect, and repair your computing products. Whether you bought your device from Openbox or not, we're here to help.
Explore Custom Solutions & Expert Services at Openbox 16 Ave
Explore a tailored range of technical services at Openbox 16 Ave, from custom PC builds to on-site installations, all designed to enhance your digital experience with reliable, cutting-edge solutions. Our expert team is committed to delivering personalized service that meets your unique needs, whether for home or business.
Discover reliable, custom-built tech solutions designed to power your home or business.
Guard Pro Protection Package
This all-in-one service includes regular system checkups, virus and malware protection, performance optimization, and priority support when you need it most. With Guard Pro, you get peace of mind knowing your computer is secure, up-to-date, and performing at its best—without the hassle.
Fast & Reliable Repair Services
From minor fixes to major issues, our repair services are designed to get your devices back up and running quickly. We handle computers, phones, and more with efficient diagnostics and quality workmanship you can trust.
Extended Warranty Protection
Protect your devices beyond the standard coverage with our extended warranty services. We provide added peace of mind by covering unexpected issues and repairs, helping you avoid costly surprises and keep your devices running smoothly for longer.
Convenient Home Visit Services
Get expert tech support without leaving your home. Our home visit service brings fast, reliable assistance right to your door—whether it’s setup, troubleshooting, or repairs—making it easy and stress-free to keep your devices running smoothly.
Testimonials
Jasmine Richards
I had a great experience! The customer service was very friendly and helpful. On top of that , prices were very reasonable
Teja M
Tested several spots for tech support; Openbox 16 Ave excels. Their hassle-free returns are legit. Best warranty service I've fronted, hands-down.
Dharmit Dholakia
Had Openbox 16 Ave handle the setup of my new gaming station. Smooth process, no fuss. Great not having to tangle with cables and setups myself.
FAQs
Got Questions? Find Quick Answers for Your Tech Needs Here!
What types of products do you carry at Openbox 16 Ave?
North America's leading specialist and supplier of open box and manufacturer refurbished and certified electronics at unbeatable discount prices.
Can I order products online from Openbox 16 Ave?
Yes! You can browse our full selection at openbox.ca and contact us to order any product for free in-store pickup at our 16 Ave location — no extra fees. We'll place the order for you personally. Every order picked up in-store comes with our full in-person customer service — we'll make sure everything is exactly what you need before you leave.
Do you offer any warranties on your products
All products include a 90-day warranty unless otherwise noted on your invoice. Warranties cover hardware defects only — software, batteries, user error, and physical damage are not covered. After the 14-day exchange period, we reserve the right to repair or replace at our discretion. Products with manufacturer warranties are subject to that manufacturer's terms and must be serviced directly through them.
Q: Do you back up my data before repairing my device?
We take great care with your device, however Openbox is not responsible for data loss during service. We strongly recommend backing up all important files before dropping off your device. If you need help with this, we offer a professional data backup service — our technicians can securely back up all your files, photos, and documents before your repair begins. Just ask us in-store or mention it when booking your appointment.
Can I return a product if I am not satisfied
We offer a 14-day exchange only — no refunds. Exchange value can be applied toward any product, service, or in-store credit. Items must be returned in original condition with all packaging and accessories. Restocking fees may apply if packaging is incomplete. Software, services, parts, and special orders are excluded from exchange.
How do I know which computer accessories are compatible with my system?
Our expert staff is always ready to help you choose compatible products. You can consult with them in-store or reach out via our website chat for assistance.
Do you offer any discounts or loyalty programs?
Yes — we offer Guard Pro, our annual protection plan starting at $120/year. Members get priority scheduling, labour coverage for one repair, annual system maintenance, and anti-malware protection. Ask in-store for details.
How long do repairs take?
Most repairs are completed same day. Complex repairs may take longer — we'll give you a clear timeline when you drop off your device. You'll be notified by SMS when it's ready.